Customer Care Services
Successful organizations have learned that customer service is no longer about courteously handling customers' inquiries via email, live chat, social platforms and phone calls; it's about leveraging your contact center as a strategic asset to deliver great experiences , create brand loyalty and stickiness that cannot be copied by your rivals. No wonder that contact centers at successful organizations are serving as revenue generation vehicles.
Today, contact center executives are seriously challenged to continuously improve service levels and increase brand loyalty on shrinking budgets. Customers are continuously pushing the boundaries on acceptable service levels thereby putting greater constraints on contact centers to manage their costs without lowering quality standards.
For over 10 years, Datamatrix has earned the trust of top organizations to outsource their customer care functions to meet and exceed their service levels at smiling prices. We don't just stop at lowering back-office customer care costs; we are helping clients generate millions in monthly revenue at highest possible CSAT and NPS scores.
There is no shortage of fancy BPO Services providers in the U.S., India and Philippines but their big claims often fall short on substance. It's time to put their big claims to test. Contact us today for an apples-to-apples comparison and learn about our no-hassle, no-commitment plans.
Why Datamatrix ?
- 10+ years of experience reducing millions in back-office costs and generating profitable revenue
- Expert human talent, solid delivery platform, seamless alignment and great CSAT and NPS scores
- Hybrid (India-U.S.) delivery models for your specialized needs
- Flexible business models that match and combine talent across multiple processes
- No extra cost for project and account management resources
- Live Chat – 24/7 Live Chat Support on any platform for customer service or revenue generation
- Email Support – 24/7 Email Support on any platform for any use case
- Phone Support – Satisfy customers and coordinate with vendors across wide ranging use cases
- Social Media Support – Seamless social engagements on Facebook, Twitter and the likes
- Moderation of Reviews – Answer shoppers' questions in online forums like Bazaarvoice.com
- Claims & Reimbursement – Effective and efficient processing of claims and reimbursements
- Fraud Prevention and Chargebacks Investigation – Prevent and reduce online transaction fraud
Contact us for a free assessment and test project today!